Goods Return is provided by respective merchants/sellers directly to the users. Under this policy the option of exchange and replacement is offered by the respective sellers to you. All products listed under a category may not have the same returns policy. For all products, the policy on the product page shall prevail over the general returns policy. Do refer the respective item’s applicable return policy on the product page for any exceptions to the table below.
Do read all sections carefully to understand the conditions and cases under which returns will be accepted.
General Rules for a successful Return
In certain cases where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
During open box deliveries, while accepting your order, if you received a different or a damaged product, you will be given a refund. Once you have accepted an open box delivery, no return request will be processed, except for manufacturing defects or shipment damage. In such cases, this category-specific replacement/return general conditions will be applicable.
For products where installation is provided by partners, do not open the product packaging by yourself. Authorized personnel shall help in unboxing and installation of the product.
For all appliances etc, Issues will be checked by an authorized service personnel (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.
Category Names, Return Window period, Actions, and Non-Returnable items
| Category Name | Returns Window, Actions Possible and Conditions (if any) |
|---|---|
| All Type Gift Cards Lifestyle: Sport & Fitness Equipment, Baby Care, Artificial Jewellery, Footwear Accessories, Luggage, Lingerie Home: Home décor, Furnishing, Home Improvement, Tools, Household Items, and Pet Supplies; Office Supply, School Supply and Toys Automotive: All automotive spare parts, accessories All Electronics, Furniture and Large appliances | All type of Gift Cards have ‘No Return or Exchange Policy’. 2 Days / 48 Hours from delivery. Replacement only in case of production defect or damage during shipment. |
| No Returns categories | Due to any reason, there could be some products that are in the above categories or outside the above categories that are not returnable. All such products, shall be treated as per the policy mentioned on the product page. |
Returns Pick-Up and Processing
In case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if pick-up service is available at the new address. During pick-up, your product will be checked for the following conditions:
| Category | Conditions |
|---|---|
| Correct Product | IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible. |
| Complete Product | All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present. |
| Unused Product | The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/ warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices. |
| Undamaged Product | The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes. |
| Undamaged Packaging | Product’s original packaging/ box should be undamaged. |
The field executive will refuse to accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller.